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BMI The Beaumont Hospital Good

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF

Overview

Inspection carried out on 5 June 2013

During a routine inspection

During the visit we sampled four patient's care files. We found care had been delivered as documented, within each care pathway, for the particular speciality and treatment.

We observed staff speaking with patients in a professional but friendly manner. We saw that they knocked on doors and waited before entering patient's rooms. When we spoke with two patients we were told: "The staff have been great so far, everything has been explained and they have been extremely pleasant" and "The Nurses here have been like a family, nothing has been too much trouble, I can't praise them enough".

We found there were appropriate systems in place to ensure the safe management of medicines.The hospital had a pharmacy on site and employed two pharmacists. There were current corporate medicines policies and procedures in place for staff guidance.

The Beaumont had appropriate arrangements in place to monitor the quality of the service provided. Regular audits had been undertaken and these included health and safety, hand hygiene and infection control. Action plans had been implemented and updates on how these were completed were discussed at head of department meetings and individual ward and department meetings.

We found information on how to make a complaint available for patients and visitors throughout the hospital via the "Please tell us" leaflets. We spoke with patients who said staff had informed them about how to raise issues and about the leaflets.