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Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF | 75.11 KB

Overview

Inspection carried out on 27 February 2014

During a routine inspection

At this inspection visit we focused on the care and treatment patients received on the surgical ward. We spoke with the general manager, the matron, charge nurse, and two nurses. We spoke with nine of the twelve patients receiving treatment who told us they received excellent care. One patient said, �Everything right from the time of my appointment through to assessment and surgery has been organised and well planned�.

We saw care and treatment plans were in place and detailed patients� needs and their proposed medical procedures. A patient told us, �I had many consultations and loads of written information, I was well prepared and the care is excellent�.

We found that people were confident about their follow up care. One person told us �I have to come back for some physiotherapy. She (physiotherapist) has given me leaflets in case there is anything I'm worried about and the phone number. Everyone has given me information and that suits me�.

Patients confirmed that they were regularly asked about the quality of the service they received. One patient told us, �From the reception desk through the whole procedure, everybody asks�. We saw that comments from people that had used the service were monitored and used to improve the service.

There were leaflets that explained how people could make a complaint in the reception area and in brochures in people's bedrooms. People told us they had no complaints about the care and treatment they received. One patient said, �I would go through the telephone system and ring them up and ask who to speak to if there was a problem�.