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Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 78.25 KB

Overview

Inspection carried out on 29 January 2014

During an inspection to make sure that the improvements required had been made

We found there were suitable processes in place for ensuring people understood their planned care and treatment and the processes for gaining informed consent were compliant. We also found people's care was effectively planned and risks were identified and managed appropriately.

We found no concerns in relation to the maintenance and safety of the premises and the processes for managing all aspects of the environment worked effectively. We found that staffing levels were suitable and there were clear processes in place for assessing staffing levels and skill mix.

We found there were clear governance structures in place, appropriate lines of accountability and flow of information. In addition, the experiences of people who used the service were well captured. We spoke with four people who used the service and all were positive about their experiences and spoke highly of the care and support they received.

One person we spoke with said, �The nurses were lovely and they were happy with the whole process.� Another person we spoke with said, �Staff attitude is fantastic and nothing is too much trouble.� The third person we spoke with said, �Everything had been excellent�. And they also said, �Things have been better than their previous stay four years earlier.� The final person we spoke with said, �There was good patient focus and the premises were very good.�