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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 86.94 KB

Overview

Inspection carried out on 23 January 2013

During a routine inspection

We spoke with seven people who used the hospital. They told us the associated risks and benefits of their treatment was explained to them. They said they were given information to take away and had time to decide if the treatment was right for them. However, despite the positive comments people made, we found evidence the provider did not have suitable arrangements in place to ensure consent was obtained from people before they received care or treatment.

People told us they found the hospital to be clean and tidy. One person said staff were �bang on with hygiene�. Another said the hospital was �a clean fantastic environment�.

People we spoke with were happy with the standard of care and treatment they had received at the hospital. One person told us, �I feel like I had individual care and it was 10 out of 10 right from the start�. Another person said the hospital provided a �really good quality of care�. They said staff were approachable, respectful and spent time engaging with people.

Six of the seven people we spoke with told us they had never complained about the service. They said if they had a concern they would raise this with staff and felt they would be listened to. One person said, �I have complained about a minor issue in the past. It was dealt with quickly and I got an apology. I was happy with the outcome.�