The Care Quality Commission

Archived: Smart Care Limited

Little Garth, Baker Street, Weybridge, Surrey, KT13 8AL (01932) 855353

Provided and run by:
Smart Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

29 March 2011

During an inspection in response to concerns

People using the services of Smart Care Ltd indicated that they were happy with the service provided and the care received. We were advised that the staff explain what they are going to do prior to performing an activity and that there is regular discussion whilst the carer is in the home. Staff were said to be vary caring, 'like friends,' and it was said that the staff listen to the wishes and preferences of the people receiving the care.

People who spoke to us said that they had been involved in discussions about their individual needs and that where changes were required, that these were taken into account. People said that help and support is given with various activities and that the staff monitor these needs and the delivery of care through discussion. We were told that the staff complete a record of the care given, which is left in the person's home.

We were told that if there were any concerns about the care or service that these could be raised with the provider. People in general were happy with the standard of care delivered and some had been provided with the opportunity to give feedback on the quality and standards of care received.