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Archived: Marlborough House Good

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All reports

Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 6 February 2012
Inspection Report published 6 February 2012 PDF


Inspection carried out on 12 January 2012

During a routine inspection

We spoke with three people who used the service who told us that they were happy living in the home. They told us that their choices were always listened to in areas such as what they wanted to eat, the activities that they participated in and how they wanted to be supported.

People were complimentary about the staff who worked in the home and the other people that they lived with. One person said 'they are like a second family'. During our visit we saw that the staff were attentive to people's needs and they interacted with people in a caring and respectful manner.

People told us that their independence was respected. A person said that they liked keeping their bedroom tidy and that the staff assisted when they needed help. Another person told us that they prepared their own food and that they were assisted by the staff. This was confirmed during our visit, we saw two people preparing their own lunch, the staff were present and they responded to requests for assistance.

The people who were spoken with told us that there were several activities that they participated in the community including attendance to day services, clubs and shopping. They also said that there was a range of in house activities including games and disco nights. During the morning of our visit to the service we saw several people preparing to go to their day services. Staff complimented a person on their appearance and they reminded people to take their packed lunch and have breakfast before they left.