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Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 25 April 2012
Inspection Report published 25 April 2012 PDF


Inspection carried out on 20 March 2012

During a routine inspection

We carried out an inspection of this service on 20 March 2012 as part of our planned inspection programme. We spent time talking with two of the people who currently live at the service and had lunch with one other. We observed care for a small amount of time during this inspection. We spoke with five staff members and with the registered manager. We also looked at some key documents. These included care plans, risk assessments, records relating to accidents and incidents and audit of handling of personal monies. This helped us to better understand how well the home was run.

Two people we spoke with were able to tell us the sorts of things they had been doing or had plans to do in the future. These included trips out, regular art sessions, holidays and activities in and around the home. Both appeared relaxed comfortable and interacted well with the staff on duty. We met another person at lunchtime, who is newer to the service. They did not communicate with words, but their non verbal communication was relaxed and they appeared at ease in their dinning area and lounge. Two other people on site did not want to meet us as they find new people in their surroundings difficult to cope with. One other person was away at a hospital appointment.

We saw most of the houses, communal areas and some of the bedrooms. Each cottage is maintained to a high standard. There are some restrictions to where people could go without staff support, such as the kitchen. There were risk assessments in place to support this decision to protect people from possible dangers.

Staff that we spoke with were able to show they had a good understanding of people�s needs, ways of communicating and triggers that may cause them to feel more distressed and present with challenges. Staff told us they were well trained and supported to do their job.

Effective and comprehensive systems were in place to monitor the quality of care and support provided, including listening and acting upon the views of people living at Bourne Bridge House.

Outcome 1

What people told us

During this inspection we were able to talk with two people in some detail about their experiences of living at Bourne Bridge House. Both were able to tell us what sorts of things they enjoyed doing and what support they needed from staff.