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Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF


Inspection carried out on 14 November 2013

During a routine inspection

Not everyone who lives at Conquest House was able to talk with us. Staff supported us in understanding people's communications.

Staff knew when people were providing agreement and consent to their care and also understood when a person communicated that they did not want the care. One relative we spoke with said, "They always ask my daughter before providing her care and support if it is "Alright." People's mental capacity to provide consent had been assessed for those people who required this.

Care plans we reviewed were detailed and provided staff with sufficient guidance and information that would allow any member of staff to care for that person. One relative we spoke with said, "I couldn't wish for a better place for my son to be. The staff are all very good at managing his expectations."

Building maintenance and checks of power supply systems and utilities such as water were carried out. This meant that people were cared for in a safe and well maintained environment. People who needed care to be provided in an easily accessible location had the things they needed put in place.

Records viewed evidenced to us that statutory inspections such as those for Legionella bacteria, portable and transportable (PAT) testing of electrical equipment and fire regulatory authority checks had all been satisfactorily completed. Records we asked for were provided promptly. We saw that all records were held in a secure location.