You are here

All reports

Inspection report

Date of Inspection: 9 February 2012
Date of Publication: 30 March 2012
Inspection Report published 30 March 2012 PDF

Overview

Inspection carried out on 9 February 2012

During a routine inspection

We spoke with nine people who live in the home. We observed the care that people received. People were positive about their experiences of living at the home and the care they received. Three people told us that they are �Very happy here."

People told us that if they had any concerns they would speak to a member of staff. Some people said they would speak to the manager calling her by name. People felt confident that they would be listened to. One person told us that "I don�t have to put my complaint in writing. If I have a problem the staff sort it out straight away."

When we looked around the home we saw that most bedrooms were clean and suitably furnished. Some people with the support of their family had personalised their bedrooms and had brought in small items of their own furniture.

We saw that care staff treated each person as an individual. There was a good atmosphere in the home. There was good interaction and a positive relationship between people living in the home and staff working in the home. People who had good mobility were seen to move around the home freely.