10 January 2013
During a routine inspection
All relatives spoken with were happy with the service provided to their relatives. One relative told us,' Staff are very good, X's health has improved since living in supported living, could not ask for better care'. Another relative told us, 'Staff are kind and respectful'. People had individual care plans detailing what care they needed so their care needs were known and met by staff.
Staff received a range of training so that they had up to date knowledge and skills in order to support people receiving a service.
The provider had clear procedures in place to identify and respond to suspicions of abuse to ensure people were protected against abuse.
There were systems in place to monitor the quality of the service provided. Improvements were made by listening to the views of people using the service, their relatives and taking the appropriate actions.