Archived: Cosie Care

Updated 17 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 17 February 2016 and was announced. The provider was given more than 48 hours’ notice because the location provides a domiciliary care service we needed to be sure that the provider would be available.

This inspection was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with two relatives and one person who used the service on the telephone. We also observed the care and support provided to one person in their home alongside staff.

We reviewed care records for three people. We also reviewed records in relation to medicines management, staff training and other records related to the quality and safety management monitoring of the service.

Updated 17 March 2016

This inspection took place on the 17 February 2016 and was announced. The provider was given more than 48 hours’ notice because the location provides a domiciliary care service and the provider is often out during the day providing care; we needed to be sure that someone would be in.

Cosie Care is registered as a domiciliary care agency providing personal care support to people living within the community. On the day of our visit there were five people using the service. The service consists of just the provider, with no other employed staff.

The service is managed by the registered provider. Registered providers, are ‘registered persons’.

Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was caring and demonstrated a culture which was focussed on meeting the personalised needs of people. People were treated as individuals and were involved in every element of their care. The provider was caring and carried out acts of kindness in addition to those required to meet people’s identified needs.

The importance of building caring relationships and promoting the needs for care to be provided with dignity and respect for the individual was a high priority. Consideration had been given to maintaining relationships that were important to people. People had been supported with regular opportunities to maintain contact with their family through the use of technology to enable contact to be maintained.

The provider had received training in recognising the signs of abuse and steps they should take in safeguarding people from the risk of abuse. This included an awareness of local safeguarding protocols.

Risk assessments had been developed and risks managed so that the people were protected and their freedom of movement supported and respected.

Meals and menu planning was as it would be within a person’s home environment. People’s opinions were sought when planning meals. Specialist GP and dietician support had been sought when required. This demonstrated that actions required to maintain a healthy diet had been responded to.

The provider’s ethos and values demonstrated a positive, enabling culture focussed on the individual needs of people who used the service. They used their extensive knowledge of health and social care and their clinical expertise to advocate for people.

The provider took every opportunity to gain feedback from people and their relatives. People told us their opinions were valued and they were involved in the planning of their care.