Archived: Sunrise Operations Fleet Limited

We last inspected the home in January 2014 and found the provider was meeting the relevant regulations.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People enjoyed living in Sunrise Fleet. People told us they felt safe at the service and enjoyed active and social lives. People had access to a range of activities and events which was tailored to their individual needs and preferences. People felt cared for and happy. Relatives spoke positively about the service and felt they had peace of mind that their loved ones were safe.

People were supported with their ongoing healthcare needs. The home employed wellbeing team leaders who helped co-ordinate and arrange people’s healthcare appointments and needs. The wellbeing team linked with people’s GP to ensure people had access to the healthcare they needed. People received their medicines as prescribed. Where people were able to staff supported them to self-administer and manage their medicines.

People had access to plenty of food and drink. People told us they enjoyed the food they received within the home, and spoke positively about the home’s bistro and access to all the food and fluid they needed. Where people needed support to meet their nutritional needs, these needs were met.

People were supported by staff who were supported and trained to meet people’s individual needs. Staff were supported to develop and access additional training to further improve their skills.

Staff benefitted from strong leadership from a committed management team. There were enough staff with appropriate skills deployed to meet the needs of people living at the service. Staff spoke positively about the support they received from the manager and the provider.

People and their relatives spoke positively about the management of the service. The registered manager ensured people, their relatives and external healthcare professionals’ views were listened to and acted upon. The registered manager and provider had systems to assess, monitor and improve the quality of service people received at Sunrise Operations Fleet Limited.

We were shown people's bedrooms. People's bedrooms were personalised and met the individual needs of people using the service. For example people had bought their own furniture, pictures and family photographs with them when they moved into the home.

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other whilst listening to music. We observed staff spending the majority of their time with people who used the service. We observed the "Memory cafe" taking place. We saw that people really benefited from this session and were all happy singing along to old songs.

The provider had very thorough and effective systems in place to monitor quality assurance within the home.

We found that people's consent was obtained before care was delivered. If there was any doubt about their ability to consent, family members and other healthcare professionals were consulted. People's support needs were assessed and their individual support plans reflected their needs. Care and support were delivered according to plans which were reviewed regularly. People were protected from the risk of abuse. We found that the necessary checks were made before employees started work and that there were effective recruitment and induction processes. Systems were in place to respond to complaints and comments, and people were aware of them and confident they would be listened to if they complained.