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Oaktree Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 17 July 2012
Date of Publication: 22 August 2012
Inspection Report published 22 August 2012 PDF | 55.95 KB

Overview

Inspection carried out on 17 July 2012

During a routine inspection

We spoke with two people who lived in the home. They told us they were happy and felt well looked after. They said staff were good and gave them the assistance they needed. They told us their relatives were made to feel welcome and they liked the variety of food. People told us staff called them by their preferred name. They both told us they would speak with a nurse if they were unhappy about anything.

We spoke with three relatives of people living in the home. One of them told us how their mother moved into the home in a very frail condition from hospital. They said their mother had gained weight, had recovered from ulcerated legs and had an improved quality of life. The home had arranged for a special chair that enabled the person to spend the day in the lounge which they liked to do. The relative said they were happy that their mother lived in the home and that staff responded to all requests. They said they would complain if they were unhappy and felt they would receive a good response.

Other relatives told us they were happy with the service provided at Oaktree House. They said they had no reason to complain but would be listened to if they did.

A visitor who came to the home to see their ex-neighbours said they always found them well dressed and had never seen anything they were not happy about.

The four staff we spoke with were happy in their work. They had worked at the home for varying lengths of time and had different roles. They all said they felt supported by the management of the home. One of the staff spoke about the good team working in the home and the pleasant atmosphere.

We met a visiting medical professional. They told us they had been visiting the home for a number of years and had good relationships with staff who were friendly. They said they usually got all of the information they needed and staff followed instructions well.