• Services in your home
  • Homecare service

Archived: Lease of Life Home Care

Unit A7, Weltech Centre, Ridgeway, Welwyn Garden City, Hertfordshire, AL7 2AA (01707) 871503

Provided and run by:
Mrs Sarah Jane Ciubotariu

All Inspections

28 November 2013

During a routine inspection

People received care in a way that was respectful and that promoted their dignity and privacy. We spoke with two people who used the service and three other people's relatives. They told us they were involved in the decisions relating to their, or their relative's care.

Care was delivered in accordance with people's care plans. We saw that the care plans were person centred and staff members had specific detail to follow which ensured that people's needs were met. One person who used the service told us, "They're very good, they see to what's needed."

Staff had a good awareness of safeguarding people who used the service from abuse. They were all able to explain the correct procedure for reporting if they were concerned that someone was at risk of abuse. One person told us, "I'd go to [the provider] and if I wasn't satisfied I'd contact the safeguarding team." People who used the service told us that they felt safe.

We looked at four staff files and saw that they all included the appropriate documentation.

The service had a complaints policy and procedure. We spoke with people who used the service who told us that they hadn't needed to make a complaint but they knew how to if the need had arisen. One person told us, "No complaints, any changes I ask for are done.'

15 January 2013

During a routine inspection

The people we spoke with said they had discussed and agreed to their care provision before they started using the service. They said they had received an assessment of their needs and felt staff were good at meeting those needs. They told us they felt safe and well cared for by a helpful and competent staff team who always knew what to do to assist them. People said they had no concerns about the service but knew how to raise concerns should they need to.

During our visit we found people were provided with detailed information about consenting to their care and treatment. We saw that people received an assessment of their needs and these were updated in most cases we looked at. We found that staff were receiving supervision, completing a program of mandatory training and were knowledgeable in such things as protecting people from the risk of abuse.

We found that the service had quality monitoring systems in place and people had a variety of methods available for them to share their views and opinions about the service. We noted that where actions to prevent the recurrence of incidents or changes to improve the service were required these were completed.

One person said of Lease of Life Home Care: 'It's an excellent service and I have no problems at all with it.' Another person said: 'I have no concerns at all about the service. They've been very helpful.'

21, 28, 31 October 2011

During a routine inspection

We sent postal surveys to people who use the service and to their main carers (a relative or friend). The responses to the surveys were consistent in detailing high levels of satisfaction with the care provided, and they painted a picture of a service that provided care that was agreed at the time it was agreed. There were a number of positive examples provided in the responses including one around the practice of sharing care information with a person's family.

Everyone who completed the survey said that they were very satisfied with the care provided by the agency. One person said that the care workers were, 'Extremely good and very proficient.' One relative was complimentary about all aspects of the service that they received. They summarised, 'Great care is given by most of the care workers to enhancing the demeanour of (my relative); irrespective of unusual weather conditions no visits have been missed in 2.5 years; extremely happy, reliable and trustworthy staff.'