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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 24 May 2012
Inspection Report published 24 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this regulation.

User experience

On the day of the visit, we asked people about the staff and if they felt they were treated as they would expect and with respect. People told us they felt safe in the care of the staff team at the home, and that they would feel confident raising any concerns they may have. All of the people we spoke with said the manager and staff treated them well. We were told by one person, “Everyone is so kind and patient here.”

People told us they have not seen anything that worried them. One visiting family member told us, “I can sleep easy at night knowing my relative is safe here.”

We discussed safeguarding processes with some members of care staff and they were able to tell us what they would do in the event of an allegation being made or witnessed. They knew who to contact and how to do this to ensure people's safety.

We observed how the staff treated and cared for people and saw that their knowledge of individual people made sure that the atmosphere was calm and relaxed. Where someone was distressed we saw that staff went to every effort to ensure that they were comforted.

Other evidence

The home had policies in place that offer additional guidance to staff about dealing with safeguarding and abuse. We saw the details of the local authority safeguarding team contact telephone number displayed in prominent positions for staff throughout the home.

The manager was aware of her role and responsibilities in responding to suspicion and allegation of abuse. The service has worked co-operatively with the local authority and other agencies during previous investigations.

We looked at the training records the home holds for staff and we could see that training is ongoing and all of the staff had taken part in safeguarding vulnerable adults training. .

We looked at the recruitment process for a recently appointed member of staff to confirm that all necessary security checks had been undertaken before they were employed. We saw that a police check and two references were in place prior to commencement of employment. Effective recruitment and employment procedures help to ensure that people are safe and that staff are fit to do their job.