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Archived: Orton Manor Nursing Home

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Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF

Overview

Inspection carried out on 24 June 2013

During a routine inspection

There were 34 people using the service on the day of our inspection visit. We spoke with seven people, three visitors, five members of staff, and the acting manager.

People and their visiting family members told us they were happy with the care and support provided. One person said, �I would recommend this home to anyone.� A visitor told us, �We are more than happy with the care that is provided to our relative.�

Staff knew about the needs of the people they were caring for. We looked at care records for three people and found that these contained guidance for staff on how to meet their needs. Staff we spoke with felt confident the care provided to people living at the home was good.

People and their visiting relatives we spoke with confirmed they knew how to make a complaint if they needed to. One person commented, �There�s really nothing to moan about, but any little thing I�ve raised has been dealt with immediately. You can�t ask for more than that.�

There were systems in place to monitor and assess the quality of the service, which included gathering the views of people living in the home and their relatives.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.