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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 5 August 2011
Date of Publication: 18 October 2011
Inspection Report published 18 October 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Systems are in place to monitor the service provided and identify shortfalls but further development is required to produce action plans to address the issues.

User experience

People spoken with were satisfied with the arrangements for having a say in the way the home is run. Their comments included, 'If I have got any problems they will always help me out’, and 'They listen if I complain.'

Staff told us they felt supported and the management team were approachable. They said the home was ‘better organised’ under the new manager.

Other evidence

At the time of our visit, the new manager had been in post for two months. She has begun a review of the quality of the service provided. The manager showed us the folder collating all the monitoring and audits she has been undertaking as part of her assessment of the service. These include audits of care planning, medicine management and staff supervision. The manager was in the process of using the results of the audits to develop an action plan to address the shortfalls identified.

We looked at the register of complaints received by the service. We saw evidence of an objective response to both written and verbal complaints.