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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 5 August 2011
Date of Publication: 18 October 2011
Inspection Report published 18 October 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

There are systems in place to respond to suspicion or allegations of abuse to make sure people using the service are protected from harm.

User experience

People told us they feel safe at Orton Manor. Their comments included, ‘I’m happy here. I feel safe.’

We observed that people felt confident in approaching the staff and asking for support.

One relative told us, ‘The staff offer comfort as well as physical care.’

Other evidence

The service had a policy and procedure for responding to safeguarding concerns and any allegations of abuse.

Staff receive training in safeguarding vulnerable adults, deprivation of liberty safeguards and Mental Capacity.

We spoke with two care staff who were able to describe signs and symptoms of abuse. Staff said they would report any observations of potential abuse to the manager and felt confident their concerns would be acted upon. Staff had an awareness of whistleblowing and the agencies they could report concerns to.

The manager was aware of her role and responsibilities in responding to suspicion and allegation of abuse. She has worked co-operatively with the local authority and other agencies during investigations.

We saw evidence of objective investigations into adverse incidents affecting people who use the service.