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Archived: Orton Manor Nursing Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 5 August 2011
Date of Publication: 18 October 2011
Inspection Report published 18 October 2011 PDF


Inspection carried out on 5 August 2011

During an inspection in response to concerns

There were 35 people using this service when we made our unannounced visit.

We spoke with six people using the service and three relatives about their experiences of the care and support being provided.

The people we talked with told us they were satisfied with the care and support they receive. Their comments included,

�I am very well looked after.�

�The staff have a nice way about them.�

We observed that people looked clean and appropriately dressed for the time of year. People who were in bed had been made as comfortable as possible with pillows, blankets and call bells close to hand.

The manager was present when we arrived. We also spoke with two registered nurses and three care staff.

We observed that staff gave people the support they needed.

We saw that staff spoken to people respectfully and addressedthem by their preferred names. However, we observed that staff assisted people to shave and have footcare in the lounge areas. The failure to provide privacy does not uphold people's dignity.