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Archived: Warrens Hall Care Home Good

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All reports

Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF

Overview

Inspection carried out on 28 January 2014

During a routine inspection

Some of the people who lived at the home had dementia and were not always able to tell us about their experiences. We observed how people were cared for, how staff supported then and staff interaction with people who was unable to make decisions about their care. We spoke with four people living in the home, five relatives, four staff and the manager. All four people spoken with were complimentary about their care and the staff. One person told us, �They (staff) have been great since I moved here lovely staff��.

People�s care and health needs were planned and met in a personalised way. All staff spoken with told us they had the information they needed to care for people safely.

Staff were clear about the action to take should they become aware of an allegation of abuse in the home. All four people spoken with told us they felt secure and knew who to tell if they had concerns and were confident that these would be acted upon.

Staff spoken with told us they felt supported by the manager, and had regular training opportunities. This meant staff had the skills to care for people safely.

There were systems in place to monitor how the home was run, and action taken where feedback from the people using the service would improve the service provided to them.

Records were well maintained clear and securely kept. One staff member told us, �We have the information we need to support people living here and everything is locked away.