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Archived: Warrens Hall Care Home Good

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All reports

Inspection report

Date of Inspection: 6 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we have gathered about Warrens Hall Nursing Centre, looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People we spoke with had no concerns about the staff working at the home. One person told us “They are really nice staff”. Another person said;” The staff are kind”. A relative said “I can not fault the staff”

The manager provided us with evidence of the recruitment processes for the staff employed. We looked at the files for four staff and saw that the required checks had been undertaken. Records we saw confirmed that nursing staff had maintained their professional their qualification. These checks would help to keep people safe and prevent them from harm as they prevented unsuitable people working at the practice.

We saw that induction procedures were in place. The manager showed us the organisations new induction package which we saw was in-depth and informative. They told us that induction training involved four full days in a learning environment which would be followed by shadowing of experienced staff before fully starting work at the home. We spoke with staff who had just completed their induction training. They were very enthusiastic about it. One said “I have never had such a detailed induction anywhere I have worked. It was really helpful”. This meant that people using the service had some assurance that new staff had knowledge of the service's policies and procedures and what was expected of them to make sure that they were cared for and were safe.