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Archived: Warrens Hall Care Home Good

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All reports

Inspection report

Date of Inspection: 6 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF


Inspection carried out on 6 December 2012

During a routine inspection

There were 37 people living at the home on the day of our inspection. No one knew we would be inspecting that day.

During our inspection we spoke with eight people who lived at the home, five relatives and eight staff to find out about the service provided. One person told us �I think it is a good place�. Another person said �They look after us well�.

As some people had complex needs and were not all able to tell us about the service they received we used different methods to help us understand their experiences, including observation. We observed good interactions between staff and people living there.

We saw that people were treated with respect and dignity. People's needs had been assessed by a range of health professionals including dieticians and the hospice at home team. This meant that people's health care needs had been monitored and met.

A varied diet and fluids were made available and were encouraged to prevent ill health.

We saw that medication systems were robust and that people had been given their medication as it had been prescribed by their doctor.

Recruitment processes ensured that staff employed were suitable and safe to work with the people living at the home which protected them from harm.

We saw that complaints processes were available for people to use if they had the need.