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Inspection report

Date of Inspection: 17 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF


Inspection carried out on 17 September 2014

During an inspection looking at part of the service

We visited The Priory Nursing Home to follow up concerns we found when we carried out an inspection on 07 May 2014. At this inspection we set compliance actions as we had concerns that there was insufficient staffing and the systems that monitored the quality of service were not effective.

At this inspection we found improvements had been made in relation to monitoring and assessing the quality of service, however, we still had concerns regarding staff levels within the home.

We looked at the improvements made by the registered manager who had recently left the service, and we spoke with the new manager who had replaced the registered manager. At the time of our visit the new manager had been in post less than one week. The manager explained to us the steps they had taken that improved the service people received. They also explained to us how they planned to address the concerns with staffing levels and the deployment of staff within the home.

During this inspection we spoke with a visiting BUPA registered manager, one care team leader, six members of care staff and a maintenance person.

At the time of our inspection there were 40 people living at the home. We spoke with three people and four relatives of people who used the service to seek their views and experiences of what it was like living at The Priory Nursing and Residential Home. Comments people made to us were: �I like it here, the staff are good. The maintenance person is very good. �They work very hard but I do sometimes think there are not enough (staff).� �Sometimes they are a little short staffed�other than that you can�t fault it.�

We looked at staffing levels and staff deployment within the home and found we still had concerns. The manager told us they had not had an opportunity to establish what the staffing levels should be within the home.

The provider had an effective system in place that made sure people received care and support in an environment that met their needs. We saw a range of audits had been completed that made sure people were kept safe and any potential risks to them were minimised. Where improvements were required we saw actions had been taken that led to improvements.

At the time of this inspection, neither of the two people named in this report was the manager.