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Archived: Burrswood Care Home Good

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Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 17 October 2013
Inspection Report published 17 October 2013 PDF | 77.6 KB

Overview

Inspection carried out on 19 September 2013

During a routine inspection

During the inspection, we spoke with three people who use the service and the relative of a person using the service. They told us the staff listened to them and asked permission before they carried out their duties.

The people we spoke with told us they were happy with the care they received and that they were looked after well. They also told us they chose the times they went to bed or woke up in the morning and that the staff respected their wishes.

We found that people were asked for consent and the provider acted in accordance with people�s wishes. People received care in a way that met their needs and preferences.

The people we spoke with told us they felt the home was clean and safe. We found the environment and equipment in the home to be clean, safe and well maintained.

The people we spoke with told us they were happy with the staff. They told us the staff were friendly and helpful. Two people told us they felt more staff were needed, especially during busy periods, such as mornings and lunch times. We found that there were enough qualified, skilled and experienced staff and the provider was in the process of recruiting additional staff to fully meet people�s needs.

The people we spoke with told us they had no concerns about the services they received and were confident they could speak to the staff if they had any concerns. We saw that there was an effective complaints system available, in case anyone wished to raise a complaint.