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Archived: Burrswood Care Home Good

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Inspection report

Date of Inspection: 2 May 2014
Date of Publication: 3 June 2014
Inspection Report published 03 June 2014 PDF | 79.8 KB


Inspection carried out on 2 May 2014

During an inspection in response to concerns

The purpose of this inspection was to investigate concerns that had been brought to our attention anonymously. The person alleged there were not enough care staff on duty on Crompton and Peel Units during the night time hours. We were told that inadequate staffing levels resulted in the needs of people using the service not being met.

We considered all the evidence we had gathered under the outcome we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service caring?

� Is the service effective?

� Is the service responsive?

� Is the service well led?

Below is a summary of what we found. The summary is based on observing how people were being cared for, speaking to people using the service, speaking to staff and looking at records.

Is the service safe?

There were not enough staff on duty to meet the needs of the people using the service. People who were at risk of falling out of bed and were calling for help were left for long periods of time until staff could assist them.

Inadequate staffing resulted in medicines not always being given at the time they were prescribed. The health and welfare of people living in the home is at risk of harm if their medicines are not given at the times they are prescribed.

One person we spoke with, who had a pressure ulcer and was waiting to go to bed at 23:45 hours, told us, �I am ready for a rest�. We were made aware they had been sitting in their chair for a long period of time. Prolonged periods of pressure on the body can put the health and welfare of people at risk of harm.

Is the service caring?

The staff we spoke with had a very good understanding of the needs of the people they were looking after. We saw staff worked hard to try to meet people�s needs. The staff were kind, patient and attentive.

Is the service effective?

A discussion with the staff showed that people�s needs and preferences were assessed and discussed before they were admitted to the home. Following the assessment a care plan was put into place to show how those needs and preferences were to be met. We were made aware that, due to inadequate staffing, some people were denied choice in some aspects of their care; such as rising and retiring to bed.

Is the service responsive?

Management did not respond to the concerns expressed by staff when it was identified there were not enough staff on duty to meet people�s needs

Is the service well led?

Management did not take into account people�s care needs when making decisions about the number of staff required to ensure people�s needs were met.

We have asked the provider to tell us what they are going to do to meet the requirements of the law in relation to ensuring that, at all times, there are sufficient numbers of suitably qualified, skilled and experienced staff on duty to meet people's needs.