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Newcross Healthcare Solutions Limited (Southampton) Requires improvement

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 17 June 2014
Inspection Report published 17 June 2014 PDF | 76.79 KB


Inspection carried out on 16 May 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We looked at the care and welfare of people using the service, safeguarding adults from abuse, staff recruitment, assessing the quality of the service and records. We spoke with two people, two relatives and five staff. We used the information to answer the five questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led

This is a summary of what we found.

Is the service safe?

People were cared for by staff who were knowledgeable about their needs and had the skills to provide the support people required. People were assessed prior to receiving care and care plans developed to show how their needs would be met. Risk assessments were completed and measures to reduce risks were put in place.

We found the service had systems in place to ensure people were protected from the risk of abuse. Staff had completed training in safeguarding vulnerable adults as part of their induction. There was system to supporting the staff in raising any concerns. Staff were confident in reporting any concerns and felt this would be dealt with. People told us they felt safe and staff treated them with care and respect

CQC is required by law to monitor the operation of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS) and to report on what we find. The manager told us staff there was no one who was receiving care under this safeguard. Staff were aware of people�s rights to make choices and supported them to be involved in their care.

Is the service effective?

The service was effective because people told us told us they were satisfied with the care and support they were receiving. People said the staff had �perfect time keeping� and were well informed of who would be providing their care and support. We saw care plans included risk assessments were completed which were individual to people�s needs.

Is the service caring?

Staff were aware of people�s diverse needs and the support they needed. Our discussions with people and their relatives confirmed staff were respectful and caring. Comments from people included �The girls really understand and are empathetic�. Another person told us �I can�t speak highly enough of them�. The records we looked at showed the staff took into account individual�s wishes and these were respected, when providing care.

Is the service responsive?

People told us they been involved in their own or their relative's assessments and care planning. This meant their views and preferences were taken into account when providing care. Arrangements were in place to support people out of hours. People were confident that any concerns raised would be dealt with and responded to as needed. There was a process to support the staff in responding to people�s needs.

Is the service well-led?

Staff told us they felt supported and could contact the office or out of hours service for advice. They said they could raise their concerns with the manager or senior staff, and they felt these would be dealt with appropriately. Systems were in place to regularly assess and monitor the quality of service provided. Risks were assessed including the environment and appropriate action plans were developed.