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Two Cedars Residential Care Home Good

All reports

Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We saw the procedures and checks carried out on staff before they started work at the home and these were satisfactory. The manager explained that this was now done online. Two members of staff told us they were not allowed to start work until the correct checks had been done. They said that they had to shadow existing members of staff when they first started work at the home. The manager explained that new staff were supernumerary during their induction.

There were effective recruitment and selection processes in place. The two staff we spoke with about recruitment told us they had telephoned the home to see if they had any vacancies and were invited for interview. We asked one member of staff about references and they said they had been taken up before they started work. Both staff told us they were very well supported in their role and that access to training was very good and they were given time off work for it. One member of staff said they "couldn't fault the training here".

We noted that staff did not wear name badges. One member of staff told us this was because the manager preferred a "homely" feel to the home. The manager told us they were considering introducing badges. We asked four people if the staff knew what their care needs were. One person told us "they all know what they're doing". Another person said "they know what I need" and another told us one particular member of staff was "lovely".

We spoke with one relative who told us that staff were "very professional and caring". They said that staff turnover was minimal.

At the entrance to the home we saw that several staff certificates for NVQ and certificate/diplomas in health and social care at levels two, three and four were displayed. We saw the training matrix for staff on a wall in the office and noted that mandatory training was mostly up to date. In addition we saw that several members of staff had completed non mandatory training and we were told that this was accommodated where possible. This meant that staff were supported with training to do their job effectively.