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Two Cedars Residential Care Home Good

All reports

Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive

Reasons for our judgement

Information we looked at showed the service has a range of quality assurance systems in place to determine the quality of service the home offered. These include monthly visits by a senior manager to carry out monitoring checks on the safety, maintenance of the service and to speak to staff and people who used the service to obtain their views.

Audit checks were also carried out on the environment and services provided, and this was to identify, monitor and manage risks to people who use, work in or visit the service. These audits included, equipment, kitchen, medication, health and safety, infection control, and the monitoring of adverse accidents/ incidents/ complaints, infection and prevention control. We were told that the company send out quality assurance surveys each year and they were in the process of collating information from the previous year. We looked at the most recent audit. We could see that people were mostly very happy about the home and the service received. The manager informed us that if any concerns arose from the quality assurance questionnaires they would be used to change the service. We found that in the past quality assurance survey there was an issue with lost laundry identified, and service was subsequently changed to try and prevent this problem occurring again.

We observed that a 5 Star food hygiene award which is a national award had been given to the home by the local council. The home had also been awarded an Investors In People award.