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Two Cedars Residential Care Home Good

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Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We spoke to the manager first who informed us that there had been no recent incidents of abuse, however the manager explained that staff undergo safeguarding training as part of their induction. The manager added that this was then updated with in house training each year. We saw a staff training matrix which confirmed this. We saw that the local authority safeguarding policies and procedures were also available in the downstairs office should staff wish to refer to them.

During the inspection we spoke with two members of staff about their knowledge of safeguarding. Both were able to tell us what safeguarding was, as well as being able to name different forms of abuse with examples. Both staff members told us what they would do if they suspected abuse was happening, explaining that they would contact a manager or if that was not appropriate they would contact the local authority or the Care Quality Commission. The staff also understood the whistle blowing policy and it was available to read in their staff handbook as well as in the policies and procedures manual.