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Inspection report

Date of Inspection: 2 November 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. There were systems in place to provide members of staff with in an induction programme at the beginning their employment. We looked at three personal files of staff who were new to the home and found that records were held of their induction with one already completed. From discussion with the manager and a head of care we found that there was adequate training for all staff who worked in the home. We spoke with four staff, the manager and saw training records. We found that there was ongoing refresher training sessions carried out. The head of care had also attended all relevant training for their role. The ongoing training for staff covered a range of topics including first aid, moving and handling, safeguarding and the Mental Capacity Act 2005, health and safety ,medication, food safety and infection control. Three members of staff told us that their individual training needs were met during these sessions and this aided their understanding and helped them develop their skills further. People using the service told us that staff were ‘very good’ and always available to help them when they needed. They were also able to identify the different roles staff had within the home. We were able to look at the staff rota and could see the numbers of staff and different roles were adequate to meet the needs of people.

Staff were able, from time to time, to obtain further relevant qualifications. The manager told us that staff were encouraged to obtain National Vocational Qualifications (NVQ) to level two or three or an equivalent diploma. We spoke with three staff who confirmed this and we saw their certificates in staffs training records. Staff also told us that they now received regular supervision and feedback about their work in one to one supervision sessions and in regular staff meetings. This meant they had regular opportunities to review and discuss their care practices to meet people's individual needs.

At the last inspection in November 2012 we requested that improvements be made in relation to staff appraisals as no staff annual appraisals took place. During this inspection we saw that improvements had been made in relation to staff annual appraisals and saw records in three staff personal files where they had had an appraisal identifying their development needs and training.