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Archived: White Lodge Rest Home

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Inspection report

Date of Inspection: 2 November 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights. The provider had ensured that people with complex needs had support from specialist health care teams when required and requested.

Reasons for our judgement

People’s needs were assessed, care and treatment was planned and delivered in line with their individual care plan. We looked at five care plans. These had been completed by the head of care that assessed people before they came to the home. The plans identified individual care needs and risk assessments. Each detailed the support which was needed to ensure people’s health and social care needs could be met. The format used was comprehensive and did contain detailed information about each person’s needs. People told us that they wanted to be as independent as possible but could call on the staff if they wanted to. All care plans were being consistently reviewed and some were due to be reviewed within the next month. The care plans were supported by a daily records’ system which also included doctors and other professional’s notes. This also contained a record of appointments and visits. Staff told us that before a resident moved into the home, they were invited to visit the home, where an assessment of their abilities and needs was undertaken. We saw that some of the assessments had been signed by people using the service. This meant that consultation with people was repeated where appropriate as their needs changed.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. We spoke with four people living in the home who were able to inform us that they felt that their health, care and social needs were being met by the staff. One person told us about some of their health needs and how they were being supported by the specialist health care team. They told us that the staff at the home were able to establish an efficient medication regime to control some of their health needs and reduce the side effects of their medication supported by the specialist team.

We observed that staff were available when people needed them with staff around the communal areas throughout the time we were at the home. Staff appeared to have time to spend with people and we saw that assistance was provided at a pace suitable for them. We observed during lunch time that people's needs were being met with some requiring assistance.