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Inspection report

Date of Inspection: 22 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 78.33 KB

Overview

Inspection carried out on 22 November 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. People had complex needs, which meant they were not able to tell us their experiences. However, those that spoke to use said they had enjoyed their lunch and were looking forward to the party that evening.

Staff said they asked people for their consent before they provided support. We found evidence that people were encouraged to make choices and observed staff treated people with respect and dignity.

We examined two care plans and found that they were based on people�s individual support needs. The care workers we spoke with demonstrated a good understanding of people's needs and how these were met.

The systems for the management of medicines were appropriate.

Safeguarding procedures and policies were in place and the home used them as required to ensure people�s safety.

We reviewed the systems used to support staff, including supervision and training.

Complaint policies and procedures were in place, and staff said people were encouraged to discuss the support they received.