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Inspection report

Date of Inspection: 3 December 2014
Date of Publication: 17 January 2015
Inspection Report published 17 January 2015 PDF | 94.23 KB

Overview

Inspection carried out on 3 December 2014

During an inspection in response to concerns

The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what people using the service and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

We saw that people had risk assessments in place which identified what support they required.

There were enough staff to support people, however appropriate recruitment checks had not always been completed.

People had been cared for in an environment that was safe. We saw that regular electrical and gas servicing took place. There were regular checks for call bells, fire alarms, hoists and lift.

Staff were able to tell us about their understanding of abuse. Although staff understood how to report their concerns within the service, they did not know how to report concerns to external professionals.

It was clear from our observations and from speaking with staff that they knew people and understood their care and support needs.

Is the service effective?

We observed staff seeking people�s consent prior to providing any support or care.

Mental capacity assessments and deprivation of liberty safeguarding assessments had been undertaken appropriately when required.

Staff received regular training and updates. However, staff had not received regular supervision.

Is the service caring?

People were supported by staff that knew them well.

We saw that staff were kind and gave appropriate support and encouragement to people.

Is the service responsive?

People�s needs had been assessed. However, these had not all been reviewed regularly and did not reflect the current needs of people.

Is the service well-led?

There was a registered manager in post. However this person was not currently working at the home.

Staff told us there was always someone within the company who they could approach for support.