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Inspection report

Date of Inspection: 19 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 74.38 KB

Overview

Inspection carried out on 19 July 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service, because some people who used the service had complex needs which meant they were not able to tell us their experiences. One person told us, "I love it here." We observed staff interacting positively with people.

We examined four care plans and saw evidence that delivery of care was person centred. Care plans and activities were designed and carried out to give people new experiences and independence while keeping them safe.

We found good management processes in place in relation to obtaining, storing, administering and disposing of medicines. Staff administering medication were appropriately trained and gave support to people where required.

Records we examined showed that there were appropriate checks made to ensure the home recruited suitable staff. Staff we spoke with felt well supported and enjoyed working at the home.

We saw that the home was decorated to a good standard. It was homely and designed or adapted as necessary to ensure it was a safe environment for the people living there.

We examined systems and records kept by the home and saw that there were good levels of quality assurance monitoring to maintain standards. These included analysis of satisfaction surveys, feedback from staff meetings and regular reviews of care plans, procedures and practices at the home.