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Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF | 80.02 KB

Overview

Inspection carried out on 5 March 2013

During a routine inspection

We saw staff listening to people who used the service and responding to them in a polite and courteous way, we also saw that staff supported and gently encouraged people to participate in their planned activities for that day. One person told us that staff had helped her plan a visit to London to see a friend and had supported her on the visit.

People’s needs were assessed and they were consulted and involved in the planning of their care plans and service delivery. People had life history stories that were corroborated with friends and relatives of the people who used the service if they were unable to provide that information.

Staff we spoke to told us that they received regular supervision and that the senior team are available for advice and support. they also told us the senior staff are approachable and very supportive. One person told us "the manager has encouraged them with their professional development by suggesting courses to attend and facilitating their choice. We saw that staff received regular training appropriate to the needs of the people they support.

We saw that people who used the service were able to attend regular group meetings where they were able to put forward their views or concerns regarding a variety of topics such as, menu planning, group social events, the running of the home.