• Care Home
  • Care home

Archived: Rockley Dene Nursing Home

Park Road, Worsbrough, Barnsley, South Yorkshire, S70 5AD (01226) 207916

Provided and run by:
Angel Care plc

Important: The provider of this service changed. See new profile

All Inspections

6 January 2014

During a routine inspection

People told us they received the care they needed and before they were provided with any care, treatment or support, staff asked if they agreed to it. One person using the service said, “It’s alright. I’ve settled in. I’m friends with everybody. They [staff] give me plenty of help and I’m improving, but it’s slower than I’d like. If you want them, they come.”

People were cared for in a clean, hygienic environment. People and their family members were positive about the cleanliness and hygiene at the home. They told us that they always found the home clean.

Staff were trained and supervised and had the chance to develop and improve their skills.

There was a complaints system available. People and family members we spoke with said they would raise concerns if they needed to.

4 October 2012

During an inspection looking at part of the service

We did not speak with people using the service as this was a follow up visit to check improvements that had been made to the quality checking systems in place to manage risks and assure the health, welfare and safety of people who receive care.

2 May 2012

During an inspection in response to concerns

The purpose of this visit was as a result of concerns being raised. We also included other outcome areas that would be covered as part of a routine/planned review.

We spoke with four people about how the home met their needs, respected their human rights, maintained their dignity and privacy and promoted their independence. One person told us they had chosen to sit in a chair, rather than go to bed that night.

The other people told us they get up and go to bed when they choose, they just ask staff when they're ready.

One person said, 'Staff will do anything I ask them.'

However, a further person we spoke with told us they regularly had to wait half an hour for assistance with going to the toilet. They told us this meant they were sometimes incontinent. They said they didn't like the attitude of staff when they raised this with them. For example, they said staff said, 'Well it's dinner time at the moment' and 'You're not the only one we have to deal with.'

We spoke with three people using the service about the care they received. One told us they couldn't complain at all, the staff looked after them very well. Another told us their family visited and took them out on visits. The third person told us staff were good to them because they needed so much help. One of the three people told us they went out every Sunday to chapel and in the home they played bingo, karaoke, did exercises and had been asked this week if they would like a trip out.

Everyone we spoke with told us they liked living at the service, had no concerns/complaints and felt safe. One person said they'd never complained, been upset or worried about anything at the home..

The majority of people we spoke with felt there were sufficient numbers of staff on duty.

5 January 2012

During an inspection looking at part of the service

This compliance review was undertaken to review improvements of improvement and compliance actions that were made at our last compliance review on 29 September 2011. Reviewing those actions did not directly involve speaking with people who use the service. However, in general conversations with people they told us that they liked living in the home, staff cared for them well and they were happy with the way staff supported them. Generally, they felt safe and were happy living at the home.

29 September 2011

During an inspection looking at part of the service

People we spoke with said,

'I like it here'

'Staff are good'

'They look after me'

'I am fine and comfortable'

'There's no tissues. They take a long time answering the buzzer, because they're short staffed. In a morning I finish up wetting my 'nappy'. It's not like hospital'

In our conversations with people they told us that they liked living in the home and most people said staff cared for them well and they were happy with the way staff supported them. They told us medical attention was obtained when they needed it. Generally, they felt safe and were happy living at the home.

4 March 2011

During a routine inspection

Overall, when we spoke to people who used services they told us they felt safe, that their needs were being met, they got on well with the staff and felt respected by the way that staff supported them.

We spoke with relatives of people who used the service. They supported what people using the service had told us and that they thought the care was good and they felt their relatives were safe living there. Relatives told us they felt the providers could spend more on the environment and this was supported by comments from staff.

Although, people who used the service told us they felt well supported by staff who met their needs, not all staff had received the required mandatory training or updates to enable them to acquire skills and qualifications that are relevant to the work they undertake and staff did not receive consistent supervision, so their competence in their role was not being properly monitored.

About the meals that were serviced, people who used the service commented, 'meals are ok. I get enough to eat', 'the food is great. It's frozen vegetables though. Some foods have been frozen and it makes tea cakes soggy' and 'food's on time, you don't have to wait'.

In our conversations with people who used the service they told us they felt the home was clean. Relatives again supported this view.

Although people who used the service and relatives felt their needs were met and the home was clean, staff told us that on a weekend there were no cleaners, laundry assistants or kitchen assistants to support them, which meant they spent less time with people providing direct care.

People who used the service were unclear about how they were able to influence the quality of the care provided, because there is a lack of engagement with them to identify areas for improvement.

During our conversations with people who used the service and their relatives they told us they had no complaints and felt listened to by staff at the service.

Overall, we found that people were happy living at Rockley Dene and were supported by a committed team of staff, but the management of the service had not been supervised appropriately, to make sure regulatory requirements were being met.