All inspections: Rockley Dene Residential

We visited the service on 30 September 2013 as part of our scheduled inspection programme. We spoke with six people who used the service, four staff, two relatives, one professional and the registered manager.

We found that people were asked for their consent to care and treatment and the staff acted in accordance with their wishes.

People who used the service told us they were happy living at the home. Their comments included, 'It's good here, I can't grumble,' 'It's all fine, no problems and 'The staff are very kind."

We spent time sitting with people in the communal areas of the home. We found that care and support was offered appropriately to people and that staff were skilled, in recognising the diversity, values and human rights of people who used the service.

We found appropriate arrangements were in place in relation to obtaining medicines.

The provider had an effective recruitment and selection procedure in place and staff were appropriately qualified to do their job.

People who used the service told us their comments and complaints were listened to and acted upon.

People who we were able to communicate with told us that they were happy living at the

home and that they were satisfied with the care they received. People said, "The staff here are very good and I get on well with them all." "I'm fine, I have everything I need." "I couldn't wish for better." "I would like to go home but I can't so I'm OK here." "They are all very well organised.

People who we were able to communicate with told us that they were happy living at the

home and that they were satisfied with the care they received. People said, "The staff here are very good and I get on well with them all." "I'm fine, I have everything I need." "I couldn't wish for better." "I would like to go home but I can't so I'm OK here." "They are all very well organised."

We spoke with four relatives. They spoke very highly about the home and the care that was provided. They told us "We are very happy with everything we see and hear." "Staff are approachable and I feel involved in my relatives care." "The staff are cheerful, helpful and positive."

When we spoke with people about their experiences of living at the care home their comments included:

'Staff are kind. I'm up about 7:00am and I go to bed when I want, usually about 20:00.'

'It's alright. Very relaxed. Staff are kind and respectful.'

'You can get up and go to bed when you want more or less. Staff are very good. They're respectful and kind.'

'At night time, there's a bit of a routine. If they can stay in bed, they do, but I like to get up.'

'I get up and go to bed when I like. I sleep well. I take a sleeping tablet at night. I get up about 6:15am.'

'I'm settling ok. I didn't like the idea at first, but I realised my daughter couldn't manage. I appreciate it here. I've been in hospital, but I'm always glad to be back. They help me with going to the toilet and getting a bath. I have one at least once a week. I can have more if I want. They prepare the food. We watch TV, play bingo, dominoes, do a few exercises, watch one or two videos, there's enough to do. New manager seems ok. She mucks in with the others. If they're short staffed, she helps them'.

'I like it here. It's nice and quiet. I'm happy enough. We have our ups and downs, like anybody, but it's alright. It's clean, that's what I like most. For ' birthday they trimmed the wall up. We all bought her a present.' This comment was made in a lounge where people using the service were not constantly shouting out and talking to themselves.

'I can't remember things. I ask everyday what day is it? New manager got me a lovely wardrobe for my bedroom and decorated it. Washing's lovely and clean.'

'Staff are good. We don't have anything bad.'

'I've no problems. If I had I'd tell somebody.'

'I feel safe, I'm getting looked after.'

'One complaint is I have to sit and wait half an hour before dinner comes. They're always short staffed, but it's more noticeable at meal times.'

'They always seem to be short staffed. I'm not complaining. They do their best. For example, this morning I had to wait a while to come out of the dining room. There are some good girls. They work very hard. There's one from Russia. She's very good. I've found out since I came, there's more bad cases. People need feeding. Sometimes when you're having a meal, you don't want it. I think they should have more staff at night. If there's an accident, there's less staff, because they need to go with them. Nights are worse for staff.'

'They sometimes get short staffed and you've to wait. That's because I need help. Staff are very good, but I feel sorry for them. They can't be all over. I see to myself when I can, if not I buzz.'

Archived: Rockley Dene Residential

All Inspections

30 September 2013

During a routine inspection

2 May 2012

During an inspection looking at part of the service

18 April 2012

During an inspection looking at part of the service

24 January 2012

During a routine inspection