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We are carrying out a review of quality at Amara Care Limited. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other authorities, talked with commissioners of services, talked with other authorities and took advice from our specialist advisors.

We used a number of different methods to help us understand the experiences of people using the service, because some of them had complex needs which meant they were not able to tell us their experiences of using the service.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. Decisions about care and treatment were made by the appropriate staff at the appropriate level. There was evidence that learning from incidents and investigations took place and appropriate changes were implemented.

We found that meetings of various management groups regularly took place, together with reports for these prepared to inform decision making. We saw evidence of audits of different aspects of the service to enable the quality of the service to be monitored by the provider. We were told by relatives that communication with them was good. We found the manager made regular visits to people who were supported by the service to ensure this was delivered satisfactorily. We saw evidence of a recent consultation exercise carried out to enable staff views to be considered and ensure they were able to contribute feedback about the service provided.

We found a complaints policy and procedure was available to ensure the concerns of people who used the service were effectively listened to and appropriately addressed. We saw evidence of actions taken by the provider to ensure the complaints and concerns of people were properly followed up and where possible, resolved. People who used the service and their relatives told us they were “Happy” with the service and were “Confident that action would be taken” by the provider when required. One relative told us that the service had “Clearly defined management” and that “The quality of the support and care is excellent.”