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We are carrying out a review of quality at Amara Care Limited. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other authorities, talked with commissioners of services, talked with other authorities and took advice from our specialist advisors.

We used a number of different methods to help us understand the experiences of people using the service, because some of them had complex needs which meant they were not able to tell us their experiences of using the service.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People’s privacy, dignity and independence was respected.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. People were supported in promoting their independence and community involvement.

We visited the office and two supported living schemes for people who used the service. We observed staff interacted with people positively to ensure their wishes and feelings were respected. We saw that staff engaged and talked with people who used the service about decisions concerning their daily lives and observed a group of people and staff making choices about meals that were due to be provided.

People told us they were involved in making choices about the support they received. We saw that people were consulted about their wishes and preferences. One person who used the service to support them in their own home told us that staff “Listen and go out of their way.” They said they were “Very much involved” in decisions about their support and had taken part in the recruitment process of their staff.

Some people in supported living told us they had moved on to live in accommodation of their own, but continued to receive support to help them be as independent as possible. People told us that staff helped them with things like cleaning, cooking and going out to places of interest. A relative told us about the “Dramatic progress” made by a member of their family with the service. Another told us their relative looked forward to returning to their own home following visits to see them, whilst another said staff “Look after xxxxx well.”

Relatives told us about ‘best interests’ meetings that were held involving them and various professional staff, to ensure important decisions about support arrangements were positively promoted and respected.