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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Overview

Inspection carried out on 10 June 2013

During a routine inspection

We observed support to people who used the service in two supported living schemes. We also spoke with people supported to live in their own homes and contacted relatives of five people who used the service.

We were told that staff involved people in making choices about their support. We observed people were consulted about their wishes and preferences. One person told us that �Staff listen and go out of their way.� They said they were �Very much involved� in decisions about their support and had taken part in the recruitment process of their staff.

We were told that support was provided in a friendly and consistent way to ensure people�s wishes and feelings were respected. Relatives and people who used the service told us that visits to people in their own homes were �Punctual� and �Reliable.� Relatives said that staff supported people well with maintaining their health and that appropriate action was taken when this was required.

People who used the service and their relatives said they trusted and felt confident with the service. They said staff were �Practical and efficient.� Relatives told us that staff were well trained and were �Compassionate and caring.�

People who used the service and their relatives said they knew how to complain and had confidence the provider would take action to address any issues when required.

People who used the service and their relatives told us that staff provided a �Quality� service and that staff were �Good.�