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Inspection report

Date of Inspection: 22 September 2013
Date of Publication: 31 October 2013
Inspection Report published 31 October 2013 PDF | 77.21 KB


Inspection carried out on 22 September 2013

During a routine inspection

People told us they liked living in the home. We saw how staff asked people for consent. For example, when discussing their cooking for the week, staff asked, “Would you like any help to work out your menus for the week.” We spoke with three people who used the service and asked if they were asked for their consent to care and treatment. Comments included, “They always ask me if I want anything first before we do it”, “If I need any medication they always ask me first” and “I like it when we go swimming it’s fun and enjoyable.” We saw consent to care and treatment was recorded in people's care plans.

People told us they liked the people caring for and supporting them. People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Each person was allocated a key worker following admission. The key worker made sure people were provided with the information they needed, helped people to feel comfortable in their new surroundings, and enabled them to ask any questions about life in the home. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Care was individually planned according to risk, for example one person enjoyed swimming and a safeguarding protocol was in place that allowed him to go swimming weekly. Risk assessments were evaluated every six months unless there was a change in a person’s behaviour and then a new risk assessment was carried out.

People told us it was always clean and tidy and everyone helped to do the cleaning. We saw evidence of cleaning on a daily basis. There were effective systems in place to reduce the risk and spread of infection. We saw bedrooms were clean and well maintained and staff told us specific cleaning routines were in place to maintain hygiene standards and people were encouraged to keep their own rooms clean with help from staff.

We saw evidence staff received regular supervision and were supported in their role. One member of staff said, "I like working here, I get a lot of job satisfaction and I have become more confident in my job." Another member of staff said, "I like it here as I feel I make a difference to somebody's life."

People had their comments listened to and acted on. People who used the service said they felt staff listened to them. People said they felt confident to speak to the staff about any concerns they may have.