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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF | 81.78 KB

Overview

Inspection carried out on 13 December 2012

During a routine inspection

We spoke with four people who lived at Hawkstone House. They told us they made decisions about what they did, such as what time they wanted to get up or go to bed. They said staff listened to them when they made their wishes known. One person said ‘’It’s my house, I like it here’’. Another person said ‘’staff always let me choose what I want to eat’’.

People told us they were happy living at Hawkstone House and that staff provided them with care and support when they needed it. One person said ‘’when I feel poorly, staff always look after me and help me feel better’’. Another person said ‘’I like living here, it’s ace’’.

The four people we spoke with told us they felt safe living at Hawkstone House. One person said ‘’staff are nice and kind to me’’. Another person said ‘’when I get upset staff make me feel ok again’’.

The four people we spoke with told us they found the staff, friendly, respectful and polite. They said they would approach staff if they had a problem and felt they would be listened to.