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The Priory Hospital North London Good

All reports

Inspection report

Date of Inspection: 18 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

Overview

Inspection carried out on 18 April 2013

During a routine inspection

During this inspection we visited the adolescent unit and the addictions treatment programme. We spoke with several young people who were admitted to the adolescent unit. Most patients were satisfied with the care and treatment provided. One patient told us that their care was �good� and staff were �nice.� Comments from patients who had completed patient satisfaction questionnaires on the adult ward and from those taking part in the addictions treatment programme included �I felt safe, secure and cared for� and �very caring and committed staff.�

Patients were satisfied with the environment in which they received care, although the adolescent ward was described as generally quite hot and lacking ventilation. Appropriate arrangements were in place to ensure that medicines were managed safely. Complaints about the service were investigated and managed appropriately.

However, we found that not all care plans and risk assessments were reviewed in line with specified review dates in order to ensure that patients� individual needs were being met. Records kept in respect of patients� care and treatment were not always accurate and could not always be located promptly. Information provided to staff about patient care, legal status and capacity to give consent was sometimes contradictory or was not always immediately available to them.