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Inspection report

Date of Inspection: 15 May 2012
Date of Publication: 7 June 2012
Inspection Report published 7 June 2012 PDF

Overview

Inspection carried out on 15 May 2012

During an inspection looking at part of the service

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. So we observed the interactions between the people and the staff. We observed how people responded and reacted with the staff and we observed to see if people indicated they were happy, bored, discontented, angry or sad.

Each person who needed support to make their needs known had a communication assessment. This contained descriptions of how people communicated when they were frightened, sad, happy, and unwell. There were also explanations about the meanings of facial expressions, some noises and gestures. People who were able to speak were encouraged to do so.

The people we saw indicated that they were happy at the home. They were relaxed. They were participating in activities which they indicated that they enjoyed.

We saw that people were relaxed in the company of staff. They were happy to approach staff to express what they wanted and we saw staff respond in a caring and positive way.

The staff we spoke to had knowledge and understanding of people�s needs and knew people�s routines and how they liked to be supported.

Staff told us they would like to be able to spend more one to one time with people to enhance their lives more.