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Inspection report

Date of Inspection: 25 November 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

Overview

Inspection carried out on 25 November 2011

During a routine inspection

Not all the people living in the home were able to tell us about their experiences so we observed the interactions between the people and the staff.

People who use the service indicated that they were happy at the home. On the whole they were relaxed. They were participating in a range of activities which they indicated that they enjoyed. When one person expressed that they were distressed and upset the staff dealt with the situation in away that best suited the person.

We saw that people were relaxed in the company of staff. They were happy to approach staff to express what they wanted and we saw staff respond in a caring and positive way.

The staff we spoke to had knowledge and understanding of people�s needs and knew people�s routines and how they liked to be supported.

Staff told us they sometimes felt there were not always enough of them on duty to care for the people in a timely manner.