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Archived: Royal Association for Deaf People Community Support Service

316 High Street, Dorking, Surrey, RH4 1QX (01306) 881958

Provided and run by:
The Royal Association for Deaf People

Important: This service is now registered at a different address - see new profile

All Inspections

12 November 2013

During a routine inspection

At the time of this inspection the Royal Association for Deaf People Community Support Service was providing an active service to 57 people.

We spoke with the registered manager, office manager, administration staff, five care staff, three relatives of people who used the service and seven people who received care from the service.

Staff supported people who used the service to fill out our questionnaires. People who used the service who responded to our questionnaires told us that the support staff arrived on time and if they were going to be late they sent a fax. They told us they were involved in their care plan, support staff gave all the help they should and the service was good. One person told us they would not be worried to say something if a staff member was horrible to them and another said the service was good, they took them out and they laughed and had fun.

Staff told us they had supervision every 4-5 weeks. They said that they had enough information about the person they were going to support before they did so for the first time. They felt supported by the office and organisation and would feel confident to raise concerns if they felt the service was doing something wrong.

Staff thought the organisation did well and provided a good service, but some staff told us they thought better matching could be made with skills in the team, for example, more sign interpreters.

Where people received care they were asked for their consent and where people did not have capacity to consent the provider had procedures to ensure they acted in accordance with legal requirements.

We found that people experienced care, treatment and support that met their needs and protected their rights and there were sufficient procedures in place to plan for all foreseeable emergencies relevant to the current support the service provided.

We noted that people who used the service were not cared for and supported by staff that had appropriate checks undertaken before they began work, to ensure they were suitable to work with the people the service supports.

We found that although the health and safety of people who used the service was reviewed and audited, the health and safety of staff was not always protected, as working environments were not assessed or monitored. We also found that the quality assurance system in place to record the findings of quality questionnaires from people who use the service, relatives, advocates and stakeholders, was not effective as there was no system in place to analyse the results, identify and record action to improve quality and feed back to the people who use the service, relatives, advocates and stakeholders.

25 March 2013

During a routine inspection

We were told that the agency provided a person centred service and that everything they did involved the people who used the service. The agency provided support for deaf people with additional needs, for example learning disabilities, autism, mental health needs. It supported them to have access the local community and to achieve various tasks, including leisure activities, medical appointments and budgeting. Most of the people had their services funded by the local authority

We spoke at length to the manager of the agency and another member of staff in the office. The agency provided services to people with hearing impairments and other disabilities, for example learning disabilities and mental health needs.

The manager told us about the processes for referral, assessment and monitoring, including safeguarding and complaints which we found to be appropriate for the type of service provided. We examined care plans, assessments and staff records. We were told about staff induction, training and support. We found that staff had received training in all important areas, including safeguarding.

We spoke to one member of staff and they confirmed that they were familiar with people's care plans and the provider's policies, including safeguarding. They reported that they had had sufficient training and received good support from their manager.

Because the people who used the service were hearing impaired, we were not able to contact any of them by telephone.