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Archived: Harmill House Good

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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF


Inspection carried out on 17 December 2012

During a routine inspection

We spoke to one of the people supported by the agency and seven relatives. They were all very happy with the quality of the care provided by Harmill House and spoke fondly of the staff who were described as �very helpful� �patient� and �kind�.

People had been involved in planning their care and felt that staff supported them in the way they wanted. The care files demonstrated that staff had the necessary information to deliver individualised care and support.

People�s medication was managed effectively where this was part of their care plan.

The staff received an appropriate induction and training to perform their role and had ready access to support should they need it.

No one had had any cause to complain about the service they received from Harmill House.