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Archived: Harmill House Good

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Inspection report

Date of Inspection: 1 March 2012
Date of Publication: 3 April 2012
Inspection Report published 3 April 2012 PDF

Overview

Inspection carried out on 1 March 2012

During a routine inspection

People were highly complimentary about the agency. One person said "I've used other care agencies but none as good as this" another said "I have no hesitation in recommending the agency to my friends, the carers are excellent". People told us the service was provided flexibly to meet their needs. They said staff generally arrived on time and worked for the full amount of time allocated. They told us the staff were "good at their jobs and were always cheerful and kind". People told us that "staff were reliable and punctual and could be relied upon". People were very happy with the quality of care provided. They told us they were involved in the assessment and planning of their care and were able to make choices and decisions about how their care was delivered.