18 October 2012
During a routine inspection
A relative we spoke with told us that the care that was discussed with them matched the care that was being provided to their family member. They also told us they were regularly kept up to date about the changes to their family member's care.
We saw that the care plan was person centred and reflected the person's needs. We saw the member of staff supported the person as detailed within their care plan.
A relative we spoke with told us that staff were always friendly and supported the needs of their family member well. We saw staff were polite when speaking to the person and knew what their interests were.
We spoke with the staff member about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding abuse.
We saw the provider had a system in place to monitor the quality of the service provided. We saw their had been resident and staff surveys completed during 2012. These had been analysed to identify where any areas of improvement might be required.