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Heart of England Mencap - 201 Drayton Avenue Good

All reports

Inspection report

Date of Inspection: 18 April 2012
Date of Publication: 11 May 2012
Inspection Report published 11 May 2012 PDF

Overview

Inspection carried out on 18 April 2012

During a routine inspection

There was the maximum of four people using the service on the day we visited. Two were more readily able and willing to talk; one particularly so. One person happily showed us around the house, told us about people who stayed there, and the staff, and had a very positive view of the home. They showed us �photos of us and the gang�, and were definite that 201 Drayton Avenue was a �good place!� One other person gave positive vocal responses, and there was much banter and laughter. The two other people stopping there that day were quieter, but also appeared content and happy to be there.

We later spoke to the family carers of the two quieter people there. They were very positive about the service, and said that their adult children were always happy to go. Comments included �absolutely marvellous�, �really looks forward to going there�, �looked after well�, and they make sure �as far as they can� that people are �stopping with people they get on with.�

The home was smart, tidy, well maintained, and homely, and the people stopping there were comfortable and at ease, and could access all parts of the house. The only exception to this was the small staff room, with the blunt message �Staff only � keep out�. Staff said that this was essential so that staff could do such jobs as checking medication undisturbed.